Many New London homes converted from wood or heating oil to gas years ago — and those inserts and log sets are now aging themselves. Whether yours burns wood or gas, we diagnose it on the spot and leave it safe, clean and ready for winter.
Your information is kept private and used only for your fireplace service request.
The six services New London homeowners call us for most — from a wood fireplace smoking into a drafty old house, to a gas insert that quit on the coldest night of the year.
Repair
Fireplace Repair
Any fireplace, any failure — diagnosed first, then fixed with the right parts. In New London that often means a worn damper, tired ignition parts, or masonry-era hardware that finally gave up mid-winter.
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Repair
Gas Fireplace Repair
Thermopile, thermocouple, valve or board — we test each one and replace only what failed. Pilot that won't stay lit, dead remote, weak or lazy flame: gas systems diagnosed safely and repaired to code.
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Cleaning & Care
Fireplace Cleaning
Soot, dust and that stale closed-up smell removed from the firebox, glass and burner — the full creosote removal a working wood flue needs, or the burner, glass and pilot service a gas unit needs.
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Cleaning & Care
Fireplace Inspection
Firebox, flue, venting and controls checked end to end, with a plain-language report. In an older New London home, it is how cracked flue tiles and soft mortar get caught before they become a rebuild.
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Install & Replace
Fireplace Installation
A new gas fireplace or an outdoor fire feature, done right: sizing, venting, gas and electric runs, finishing — one crew, start to first fire. Wood-to-gas conversions and new direct-vent units are where most of our New London County installs land.
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Cleaning & Care
Fireplace Service & Maintenance
The annual service that keeps a New London gas fireplace lighting first try: full clean, burner and pilot service, safety sensors tested, and a test fire before we leave. One visit a year is what stands between New London homeowners and the first-cold-night no-light call.
Get a free estimateNeed something else — a damper, a blower, a smoke problem, a bird in the flue? We cover all 27 fireplace specialties. Call (888) 257-9181 and describe it.
Winter in New London is long and cold, the housing stock is old, and many chimneys were built before modern flue standards existed. This is what we actually find here, and what we check for on every visit.
Coastal storms drive rain and heavy wet snow straight at the chimney top, loading caps, soaking crowns and pushing water down open flues. A missing or rusted cap after a storm is not a small thing — it is how water, debris and animals get in. We check the top on every visit.
Where salt air reaches — the shore towns and coastal neighborhoods of Connecticut — metal caps, dampers and vent terminations corrode years faster than they do inland. Stainless parts rust through quietly, then rain follows. We check the metal at the top and in the firebox, and replace what is close to failing.
The gas insert is the dominant upgrade in New London: it drops into the old firebox, seals the drafty flue, lights by remote and turns a decorative hole in the wall back into real heat. We size, vent and install them properly, and service the first generation of inserts that are now aging.
A tall exterior masonry chimney in a New London winter holds a column of cold air that pushes down into the room, bringing a campfire smell with it and making the first fire smoky. Priming the flue, a proper top-sealing damper and a correctly sized cap solve most of it — after we confirm the flue itself is clear.
New London sits in New London County, and the ZIP list at the bottom of this page covers 1 serviceable ZIP codes — 06320 through 06320. The closest served neighbors are Groton, Stonington, Norwich, and every one of them is covered by the same crews, the same day, under the same number: (888) 257-9181.
Same-day service, free estimates, licensed & insured — and a fireplace that lights when you click the remote.
At least once a year if you burn regularly — and after roughly every cord of wood, whichever comes first. Fireplaces here are working heat, burned for months, and creosote builds steadily in a cold masonry flue. The cleaning matters because glazed creosote is what ignites in a chimney fire, not because the firebox looks dirty.
In an older New London home the usual causes are a cold exterior flue at startup, creosote or a nest narrowing the flue, a rusted or stuck damper, or a house sealed so tightly by renovation that the fireplace cannot draw air. A tech checks them in order, on the spot, and fixes the actual cause.
Usually the chimney itself: a cracked crown, a failed cap, porous old brick or mortar joints opened by freeze-thaw, letting water into the masonry and out through the wall beside the fireplace. We trace the entry point from the top down and repair the source, not just the stain.
Yes — in Connecticut it is one of the highest-value inspections a buyer can order. Sellers rarely know the flue's condition, and cracked tiles, heavy creosote or a bad conversion are all invisible from the room. You get a plain-language report on what is sound, what needs work, and what can wait.
Late summer or early fall, before the first real cold snap. Every neglected fireplace in New London County seems to fail the same week in November, and that is when every company books up. A cleaning and inspection in September means your first fire of the season is a formality, not a gamble.
No — and be wary of anyone who does. Every fireplace fails differently, so a phone price is a guess that changes at your door. Our estimates are free: a tech looks at the actual problem, then gives you one clear price before any work starts.
Fireplace Team is a national company with local technicians serving New London street addresses across the ZIP codes below — same-day service and free estimates, every day 8 AM – 8 PM. More of Connecticut is covered from our Connecticut page. The New London list below covers 1 ZIP codes, 06320 through 06320.
Don't see your ZIP? New London also uses P.O. Box and single-organization ZIP codes that have no street addresses — call (888) 257-9181 and we will confirm coverage for your street address on the call.
Also serving nearby: Groton, CT · Stonington, CT · Norwich, CT · Jewett City, CT · Middletown, CT · Danielson, CT.
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