Palo Alto holds every fireplace problem California makes — cracked masonry from earthquakes, salt air on the coast, summer-idle gas units inland, and wood heat in the foothills. Our techs diagnose yours on the spot, fix it with real parts, and leave it lighting first try.
Your information is kept private and used only for your fireplace service request.
Repair, cleaning, inspection, installation and maintenance — the full fireplace service list for Palo Alto, with the same crew and the same free estimates.
Repair
Fireplace Repair
Any fireplace, any failure — diagnosed first, then fixed with the right parts. Around Palo Alto the usual culprits are movement-cracked mortar, corroded metal parts and idle-season ignition failures.
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Repair
Gas Fireplace Repair
Gas units are the everyday fireplace in most Palo Alto homes — this is the call we run most here. Pilot that won't stay lit, dead remote, weak or lazy flame: gas systems diagnosed safely and repaired to code.
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Cleaning & Care
Fireplace Cleaning
Soot, dust and that stale closed-up smell removed from the firebox, glass and burner — a clean matched to the unit — creosote and ash for wood, burner and glass service for gas.
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Cleaning & Care
Fireplace Inspection
Firebox, flue, venting and controls checked end to end, with a plain-language report. Buying, selling, or just inherited the fireplace? The inspection is where the facts come from.
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Install & Replace
Fireplace Installation
A new gas fireplace or an outdoor fire feature, done right: sizing, venting, gas and electric runs, finishing — one crew, start to first fire.
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Cleaning & Care
Fireplace Service & Maintenance
The annual service that keeps a Palo Alto gas fireplace lighting first try: full clean, burner and pilot service, safety sensors tested, and a test fire before we leave.
Get a free estimateNeed something else — a damper, a blower, a smoke problem, a bird in the flue? We cover all 27 fireplace specialties. Call (888) 257-9181 and describe it.
A fireplace in Palo Alto lives with California's mix all at once — ground that moves, air that corrodes or dries, summers that idle it and winters that work it. This is what we actually find here, and what we check on every visit.
California ground moves, and unreinforced masonry chimneys take it in the mortar joints, flue tiles and crown. Cracks can open inside the flue where nobody sees them, and a damaged flue lets heat and exhaust reach framing. In Palo Alto, an inspection after a shake — before the fireplace is lit again — is standard, plain caution, and we check the masonry on every visit.
A fireplace should be inspected after an earthquake before it is lit again. Movement can crack flue tiles, shift a cap, open mortar joints or damage a gas connector, and none of that is visible from the room. We check the firebox, flue, venting and controls end to end and give you a plain-language report before anyone builds a fire in it.
Near the coast, salt-carrying air corrodes metal chimney caps, dampers, vent terminations and outdoor burners faster than inland parts ever wear. A rusted-through cap lets rain straight down the flue, and corroded venting is a safety problem, not a cosmetic one. We inspect the metal parts most companies skip and replace what is quietly rusting through.
In metro areas, air-quality rules restrict wood burning on bad-air days, so the fireplaces that work every evening are gas. That is why gas inserts and log sets are the common conversion in Palo Alto: sealed, remote-lit, usable on no-burn days, and they use the existing chimney as the chase. We measure the firebox and walk through the options on a free estimate.
Palo Alto sits in Santa Clara County, and the ZIP list at the bottom of this page covers 5 serviceable ZIP codes — 94301 through 94306. The closest served neighbors are East Palo Alto, Menlo Park, Atherton, and every one of them is covered by the same crews, the same day, under the same number: (888) 257-9181.
Same-day service, free estimates, licensed & insured — and a fireplace that lights when you click the remote.
Yes — before you light it again. Ground movement cracks flue tiles, opens mortar joints, shifts caps and can damage gas connectors, and most of that damage is hidden inside the chimney. An inspection checks the firebox, flue, venting and controls end to end and gives you a plain-language report, so the first fire after a shake is lit in a system known to be sound.
Sitting idle through a hot California summer is hard on a gas fireplace. Dust settles in the pilot orifice, insects nest in the burner ports, and a thermocouple or igniter that was already tired gives up over the off months. Most of the time it is one small part or a thorough cleaning — a tech traces the exact cause on the spot and fixes it in the same visit.
After roughly every cord of wood burned, and at least once a year if you burn regularly — more often where wood is real heat, as in the foothills. Evening-and-weekend burning lays down glazed creosote faster than steady hot fires do, and that buildup is a flue-fire risk. A cleaning is not cosmetic here; it is the fire prevention the service exists for.
Yes. Gas inserts and log sets go into existing fireboxes, new direct-vent units go into renovations and additions, and we install and service outdoor fireplaces and fire pits — with clearances checked carefully where dry landscaping sits close. We handle sizing, venting, gas and electric runs and finishing, one crew from start to first fire. Start with a free estimate.
Leave the fireplace off, and if the smell is strong, leave the house and call your gas utility or 911 first. Once it is safe, call us: after any ground movement, a gas smell deserves a connector and valve check before anything else. A faint odor at startup can be a lazy ignition, but a leaking valve or connector is fixed before the fireplace is used again — never after.
No — and be wary of anyone who does. Every fireplace fails differently, so a phone price is a guess that changes at your door. Our estimates are free: a tech looks at the actual problem, then gives you one clear price before any work starts.
Fireplace Team is a national company with local technicians serving Palo Alto street addresses across the ZIP codes below — same-day service and free estimates, every day 8 AM – 8 PM. More of California is covered from our California page. The Palo Alto list below covers 5 ZIP codes, 94301 through 94306.
Don't see your ZIP? Palo Alto also uses P.O. Box and single-organization ZIP codes that have no street addresses — call (888) 257-9181 and we will confirm coverage for your street address on the call.
Also serving nearby: East Palo Alto, CA · Menlo Park, CA · Atherton, CA · Mountain View, CA · Los Altos, CA · Los Altos Hills, CA.
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